399 Game FAQ – Pakistan Players' Questions Answered

Yes, completely free. There is no registration fee, no monthly charge and no cost for creating your account at 399 Game. You only spend PKR when you voluntarily make a deposit. The minimum deposit is Rs 200 via Easypaisa or JazzCash.

No. Each player is permitted exactly one account at 399 Game. Duplicate accounts are detected automatically and may result in the closure of all associated accounts and forfeiture of any balances. If you have lost access to your account, use the forgot password option or contact support at support@399game.ws – do not create a new account.

18 years old. This is a strict requirement at 399 Game and is non-negotiable. Age verification via CNIC is required before your first withdrawal is processed. If our team determines a player is under 18, the account is immediately closed and any deposits returned.

Click "Forgot password?" on the login page. Enter your registered mobile number and you will receive an OTP via SMS within 30 seconds. Enter the OTP and choose a new password. The process takes about 2 minutes. If you registered with an email and no longer have the mobile number, contact support for identity-verified account recovery.

Login to your 399 Game account, go to Account Settings and update your email address, communication preferences and password directly. For changes to your registered mobile number or name (CNIC-linked fields), contact support at support@399game.ws with your identity documents, as these fields require verification before changes are applied.

A valid Pakistani CNIC (Computerised National Identity Card) is the primary document required for KYC verification at 399 Game. In some cases, a utility bill or bank statement showing your address may also be requested. Documents can be submitted through your account dashboard. Verification is typically completed within 24 hours.

Yes. Contact 399 Game support at support@399game.ws to request account closure. Any remaining PKR balance will be returned to your verified payment method before the account is closed. If you are closing your account due to concerns about your gaming habits, please also consider self-exclusion options which may be more suitable.

Account locks at 399 Game are triggered by several consecutive failed login attempts as a security measure. The lock resets automatically after 30 minutes. If you believe your account was locked in error, or if the lock is related to a verification requirement, contact support via live chat or email for immediate resolution.

Yes. 399 Game is fully browser-based. You can login and access all 500+ games directly in Chrome, Firefox or your phone's default browser on Android or iPhone. No app download is required, though you can add the site to your home screen for quick access.

The minimum deposit at 399 Game is Rs 200 PKR. This applies to all payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard. There are no hidden fees on deposits at 399 Game.

Login to your 399 Game account and go to the Deposit section. Select Easypaisa as your payment method. Enter the PKR amount (minimum Rs 200) and confirm. A payment prompt is sent to your Easypaisa-registered mobile number. Approve it using your Easypaisa PIN. Funds appear in your 399 Game PKR balance instantly.

Select JazzCash in the Deposit section of your 399 Game account. Enter your PKR amount (minimum Rs 200). A payment request is sent to your JazzCash-registered number. Confirm using your JazzCash MPIN. Funds are credited to your 399 Game balance within seconds. Make sure your JazzCash account is active and has sufficient balance.

Easypaisa and JazzCash withdrawals at 399 Game typically process in 15 minutes. NayaPay and SadaPay withdrawals take around 5–15 minutes. IBFT bank transfers take 1–2 business hours. Visa/Mastercard withdrawals process in 1–3 business days. All withdrawal requests require completed KYC verification before processing.

Yes, the minimum withdrawal amount at 399 Game is Rs 500 PKR. This applies to all payment methods. To process a withdrawal, your account must also be fully KYC verified. If your balance is below Rs 500, continue playing until it reaches the threshold or top up with a deposit and play to the required balance.

399 Game does not charge deposit or withdrawal fees. All transactions are processed in PKR with no currency conversion fees. However, your own bank or mobile wallet provider may apply their own transaction charges – check with Easypaisa, JazzCash or your bank directly for their fee schedule.

Yes, and in most cases you are required to withdraw using the same method you deposited with at 399 Game. This is an anti-money laundering requirement. If you deposited via Easypaisa, your withdrawal should go back to the same Easypaisa number. If you deposited via multiple methods, funds are typically returned proportionally.

Common reasons for a pending withdrawal at 399 Game include: KYC verification not yet completed; an active bonus with unmet wagering requirements attached to your balance; or a withdrawal amount above the daily limit requiring manual review. Check your account notifications or contact support at support@399game.ws with your withdrawal reference number for a specific update.

Standard withdrawal limits at 399 Game are set per payment method and reviewed periodically. Larger withdrawals may require additional verification and processing time. For specific limit information applicable to your account, contact support or check the Cashier section within your account dashboard after login.

Yes. Both NayaPay and SadaPay are supported at 399 Game for deposits and withdrawals in PKR. Processing times are typically 5–15 minutes. The same minimum deposit (Rs 200) and minimum withdrawal (Rs 500) apply. Both are popular choices among Pakistani players who prefer app-based wallets over traditional bank transfers.

Yes. IBFT (Inter-Bank Funds Transfer) is supported at 399 Game and allows deposits from any Pakistani bank account including HBL, MCB, UBL, Meezan, Allied Bank and others. IBFT deposits typically take 15–30 minutes to reflect in your 399 Game PKR balance. Ensure you include your 399 Game account reference in the transfer description.

Your Easypaisa or JazzCash MPIN is entered directly within your Easypaisa/JazzCash app – not typed into the 399 Game website. The payment process uses your wallet's own secure authentication. 399 Game never asks you to enter your mobile wallet PIN directly on our site. All connections are SSL-encrypted for your protection.

New players at 399 Game receive a 100% match bonus on their first deposit, up to Rs 50,000 PKR. For example, deposit Rs 5,000 and receive an additional Rs 5,000 in bonus funds – giving you Rs 10,000 to play with. The bonus is credited automatically after your first qualifying deposit. Minimum qualifying deposit is Rs 500. Wagering requirements apply – see full terms.

A wagering requirement means you need to bet a specific multiple of your bonus amount before it can be withdrawn as real PKR. For example, if you receive a Rs 1,000 bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 in eligible games at 399 Game before the bonus converts to withdrawable cash. Check our promotions page for the exact wagering requirements on each offer.

Most bonus funds at 399 Game can be used across a wide range of games including cricket betting, slots and card games. However, certain games may contribute at different rates towards wagering requirements. Live betting markets may have restricted contribution rates. Check the specific bonus terms on the Promotions page for the eligible games list for each offer.

Bonuses at 399 Game have expiry dates. After a bonus expires, any remaining bonus balance and associated winnings are forfeited. Expiry periods vary by promotion – welcome bonuses are typically valid for 30 days from the date of credit. Always check the expiry date visible in your active bonus section after login so you can plan your gameplay accordingly.

No. Bonus funds at 399 Game cannot be withdrawn before wagering requirements are fully met. If you request a withdrawal before completing wagering, the bonus and any associated bonus-derived winnings will be forfeited. Your real money deposit balance can still be withdrawn at any time, subject to the standard withdrawal minimums and verification requirements.

After logging into your 399 Game account, go to "My Bonuses" or "Promotions" in your account dashboard. This section shows all active bonuses, their current wagering progress, remaining amount, expiry date and eligible games. It updates in real time as you play.

Yes. 399 Game regularly offers reload bonuses, cashback promotions, free bet offers on Pakistani cricket matches and seasonal promotions for active players. These are published on the Promotions page and communicated by email/SMS to players who have opted in to marketing communications. Check the promotions page regularly to not miss out.

Yes. Promotional codes can be entered in the promo code field during registration or in the Cashier/Deposit section of your 399 Game account. Each code activates a specific offer. Promo codes are sometimes distributed through 399 Game's promotional campaigns. Valid codes and their associated offers are listed on the Promotions page.

Yes. 399 Game bonuses are available to verified players across Pakistan – including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan and all other cities. As long as you meet the eligibility criteria for each promotion and your account is in good standing, there are no city or region-based restrictions on claiming bonuses.

Yes. If you prefer to play at 399 Game without bonuses attached to your deposits – for example, to have unrestricted access to your full balance without wagering requirements – you can opt out of bonus offers in your account settings or by contacting support. This is a valid choice and has no negative impact on your account status or withdrawal options.

399 Game offers 500+ games including: live cricket betting with ball-by-ball markets; virtual sports (cricket, football, horse racing); card games (Teen Patti, Andar Bahar, Baccarat, Blackjack); roulette (European, American, live dealer); esports betting (PUBG Mobile, CS2, Valorant); and hundreds of slot games from top international studios. All games are available in PKR.

Yes. 399 Game offers comprehensive betting markets on PSL (Pakistan Super League) matches including pre-match and in-play betting. Markets include match winner, top batsman, total runs, wickets and ball-by-ball options. Live cricket score updates are also available at 399game.ws/live-cricket-score to keep you informed during matches.

399 Game offers a strong selection of card games popular with Pakistani players, including Teen Patti (3 Patti), Andar Bahar, Baccarat, Blackjack and Poker variants. Many of these are available in both standard RNG format and as live dealer games with real dealers streamed in real time. Minimum bets are available in low PKR amounts to suit all budgets.

Virtual sports at 399 Game are computer-simulated sporting events that run continuously 24/7 – so you can always find a match to bet on, whether it's 3 AM or during a quiet period in the live cricket calendar. 399 Game virtual sports include virtual cricket, football, horse racing and more. Results are generated by certified random number generators.

Yes. All RNG games at 399 Game use certified random number generators that produce unpredictable, unbiased results. Slot and table game RTPs (Return to Player percentages) are available in each game's information panel. Live dealer games use real-time dealer actions monitored by independent oversight processes. No outcomes are manipulated in favour of the platform.

Esports betting at 399 Game allows you to place PKR bets on professional esports tournaments and matches. Popular titles covered include PUBG Mobile (very popular in Pakistan), CS2 (formerly CS:GO), Valorant, Dota 2 and League of Legends. Pre-match and live in-play markets are available on major international tournaments.

Roulette at 399 Game is available in European (single zero) and American (double zero) formats, as well as live dealer roulette with real dealers via video stream. Place PKR bets on individual numbers, colours (red/black), odd/even or number ranges. European roulette has a house edge of 2.7% and is generally recommended for better player odds compared to American roulette at 5.26%.

Slots at 399 Game include hundreds of titles from studios including Pragmatic Play, NetEnt, Microgaming and more. You'll find classic 3-reel slots, video slots with bonus features, progressive jackpot slots and themed games. Minimum bets start from as little as a few PKR per spin, making slots accessible at all budget levels.

Yes. All live dealer games at 399 Game are fully optimised for Pakistani smartphones. The live video stream works on 4G/LTE and Wi-Fi connections without requiring any plugin downloads. For the smoothest experience, a stable internet connection is recommended. The mobile interface for live games is the same quality as desktop.

Minimum bet amounts at 399 Game vary by game type. Slots can be played from as little as Rs 5–10 per spin. Table game minimums for roulette and card games typically start from Rs 20–50 per round. Sports betting minimums are around Rs 50–100 per bet slip. Live dealer game minimums are slightly higher. All amounts are in PKR.

Yes. 399 Game provides a dedicated Live Cricket Score section covering all major international and domestic cricket matches including PSL, Tests, ODIs and T20Is. Scores, ball-by-ball commentary and match stats are updated in real time, making it easy to follow matches and make informed in-play betting decisions simultaneously.

Cash-out availability at 399 Game depends on the specific market and match type. Where cash-out is available, you will see a cash-out option on your open bet in your bet slip. Cash-out allows you to settle a bet early for a guaranteed PKR amount before the match or event concludes – useful for locking in a profit or minimising a potential loss.

399 Game uses SSL/TLS encryption on all connections, protecting your personal data and financial transactions in transit. Passwords are stored using secure hashing – they are never stored in plain text. Account access is protected by OTP verification for new devices. Our platform follows data security best practices to keep your PKR balance and personal information protected.

Never. 399 Game staff will never ask for your Easypaisa MPIN, JazzCash MPIN, bank passwords or account PINs via any channel – not live chat, not email, not phone. If anyone claiming to represent 399 Game asks for this information, it is a scam attempt. Report it immediately to support@399game.ws.

Your personal data at 399 Game is encrypted in storage, with strict access controls limiting which staff can view it. We do not sell your data to third parties. Data is used only for account management, identity verification, fraud prevention and (if you opted in) promotional communications. Full details are in our Privacy Policy.

Contact 399 Game support immediately via live chat or email support@399game.ws. Our team will temporarily secure your account while investigating. Change your password and review your linked payment methods as soon as possible. If PKR funds have been lost due to unauthorised access, report it immediately – our team will investigate and take appropriate action.

399 Game automatically applies OTP verification when your account is accessed from a new or unrecognised device. This acts as a form of two-factor authentication without requiring any setup. OTPs are sent to your registered Pakistani mobile number via SMS. Ensure your registered mobile number is always up to date and accessible for this to function correctly.

Yes. All data between your device and 399 Game is SSL/TLS encrypted, making it safe on mobile data (Jazz, Telenor, Ufone, Zong, Warid) and Wi-Fi connections. We recommend avoiding public Wi-Fi for financial transactions as a general precaution, though the encryption protection applies on any network. Mobile data is generally the safest option.

Yes. Your complete transaction history – deposits, withdrawals, bonuses credited and all bets placed – is available in your 399 Game account dashboard after login. All entries show exact PKR amounts, dates and times. This history is available for at least 12 months and can help you track your gaming spend as part of responsible gaming.

Contact 399 Game support via live chat (available 24/7) or by email at support@399game.ws. Provide your account username, the specific issue, relevant dates/times and any screenshots if applicable. Our team aims to resolve all queries within 24 hours. For unresolved disputes, escalation procedures are outlined in our Terms and Conditions.

399 Game provides five key responsible gaming tools: deposit limits (daily/weekly/monthly), session time alerts, loss limits, cooling-off periods (24 hours to 30 days) and self-exclusion (minimum 6 months). All tools except self-exclusion are available directly from your account settings without needing to contact support. Full details at responsible-gaming.

Login to your 399 Game account → Account Settings → Responsible Gaming → Deposit Limits. Enter your desired daily, weekly or monthly PKR limit and save. The limit takes effect immediately. If you later want to increase a limit, a mandatory 24-hour waiting period applies. Decreasing a limit takes effect immediately.

A cooling-off period at 399 Game is a temporary break from gaming – 24 hours, 7 days or 30 days – during which your account cannot be used to deposit, play or claim bonuses. Your PKR balance is preserved and accessible again when the period ends. It is a useful tool if you feel you need a short break without permanently closing your account.

Contact 399 Game support directly via live chat or at support@399game.ws to request self-exclusion. Specify your desired exclusion period (minimum 6 months). Self-exclusion is processed immediately. Any PKR balance remaining in your account will be returned to your verified payment method. Self-exclusion cannot be reversed before the chosen period expires.

Warning signs include: chasing losses with bigger bets; spending more PKR than you can afford; using gaming to escape stress or anxiety; hiding your gambling from family; being unable to stop when you want to; and borrowing money to fund deposits. If two or more of these apply to you, we strongly encourage using 399 Game's responsible gaming tools or speaking with a trusted person. More details at our Responsible Gaming page.

No. 399 Game strictly prohibits players under 18. Age is verified through CNIC checks before withdrawals are processed. If a player is found to be under 18, their account is immediately closed, deposits returned and any winnings forfeited. Parents and guardians should use parental control software to prevent underage access to gaming platforms.

Yes, completely. Requests for deposit limits, cooling-off periods, self-exclusion and any other responsible gaming measure at 399 Game are treated with full confidentiality. This information is not shared with other players or used in marketing. Making use of these tools will never negatively affect how your account is treated.

If you are concerned about a family member's gaming at 399 Game, contact our support team at support@399game.ws. We can advise on available options including third-party exclusion requests in appropriate circumstances. Approach the conversation with empathy rather than judgment – your support makes it more likely they will seek and accept help willingly. Our Responsible Gaming page also has guidance for family members.